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BizOps Associate

Passport

Passport

Operations
Remote
Posted on Oct 4, 2024
About Passport:
At Passport, we empower brands to reach their global potential by delivering the #1 international solutions for direct-to-consumer businesses. What sets us apart is our expertise in international shipping—enabling brands like Carpe, OneSkin, Rhode, GORUCK, and Wildflower Cases to scale globally with ease. Our extensive network, in-house team of logistics and ecommerce experts, integrations with Shopify and other ecommerce platforms, and user-friendly portal make us the trusted partner for growth-focused brands looking to expand internationally and create seamless cross-border experiences.
Overview:
We are seeking a highly analytical, detail-oriented Business Associate to join our growing BizOps team. This individual will play a key role in supporting strategic initiatives and delivering high-impact analyses across multiple departments. The BizOps Associate will work closely with the BizOps Manager and senior leadership to provide insights, streamline processes, and drive operational excellence.
The ideal candidate will be a strong generalist with excellent judgment, high emotional intelligence, and the ability to grow into a trusted advisor within the organization. This individual relishes the opportunity to make team members’ or customers’ lives better. They are resourceful and adaptive, taking ownership of solving ambiguous challenges, handling routine business activities, and managing ad hoc projects that contribute meaningfully to key business objectives.

Key Responsibilities:

  • Structure complex and ambiguous business issues across the organization; package and present findings and recommendations to impacted stakeholders.
  • Lead efforts to save time, reduce costs, or improve the experience for internal teams and customers.
  • Own ad hoc analyses and requests from Passport’s Management and Leadership teams to aid in decision-making.
  • Support the definition of key business metrics and provide guidance to functional leads on Key Performance Indicators (KPIs) and Objectives & Key Results (OKRs).
  • Assist with routine business reporting, identifying opportunities for improvement and efficiencies where possible.

Qualifications:

  • Bachelor's degree in Business, a related field, or equivalent practical experience.
  • 1-3 years in consulting, or in an analytical role focused on driving strategic initiatives.
  • Strong problem-solving skills, with the ability to balance multiple priorities and deliver high-quality work under tight deadlines.
  • Exceptional communication skills and the ability to present insights in a clear, actionable manner.
  • High emotional intelligence, with the ability to build strong relationships and serve as a trusted advisor across teams.
  • A collaborative, proactive mindset, with a focus on driving results and continuous improvement.

Nice-to-Haves:

  • Proficiency in SQL
  • Experience with defining or building impactful data visualization dashboards (Tableau a plus!)
  • Basic financial modeling skills
A sneak peak into our perks & benefits:
- Competitive cash and equity packages
- Healthcare, dental, and vision, life & disability insurance
- 401(K) Match
- Bi-Annual Remote Work funds
- 100% remote work environment #LI-Remote
- Company issued laptop
- Flexible PTO
- 12 weeks parental leave
- Monthly team bonding time - bring on the Zoom comedians, pop-a-shot contests, and sip ‘n paints!
- Quarterly team (virtual) gatherings and annual all-company offsites in cities around North America
- Learning & Development Fund for upskilling or products to improve your day-to-day work life
- One-time remote work set-up stipend to make your at-home office dazzle
- Teammates around the world in 8 different time zones!