Wholesale Sales Operations Manager - Naadam- Something Navy-Thakoon



Sales & Business Development, Operations
New York, NY, USA
Posted on Wednesday, December 14, 2022

Who We Are:

NAADAM Inc. provides high quality, curated fashion content and goods across a portfolio of DTC brands, including but not limited to, NAADAM, THAKOON and SOMETHING NAVY

NAADAM is a direct-to-consumer sustainable and ethical cashmere company. We go straight to the source of the world’s best cashmere, Mongolia’s Gobi Desert, and work directly with herders and their goats to provide our customers with high quality, sustainable and unbelievably soft knitwear at the world’s fairest prices. Learn more at https://naadam.co/

Launched in September 2019, THAKOON is a direct-to-consumer clothing line offering a designer take on wardrobe essentials. Known as one of America’s top designers and fashion industry veteran Thakoon Panichgul brings his runway eye to thoughtfully designed, beautifully made and accessibly priced pieces for every day. At THAKOON, we believe elevated design and lasting style belong in everyone’s wardrobe. Learn more at https://thakoon.com

SOMETHING NAVY is a lifestyle media and Direct To Consumer brand. Building on the roots of a style blog created by Arielle Charnas in 2009, Something Navy Inc launched in 2020 with a mission to introduce a curated shopping experience through third-party and owned products worthy of your time, attention, and wallets. Born from the belief that we can be whatever we want, and still be ourselves, Something Navy features fashion forward classics and elevated everyday pieces that leave you feeling unapologetically you. https://www.somethingnavy.com/

What You Will Do:

We are looking for a Wholesale Sales Operations Manager to manage the daily operations of our wholesale business while providing excellent customer service for our clients. The ideal candidate will be able to balance executing daily tasks while pushing for continuous process improvements and efficiencies with exceptional communication skills.

Job Responsibilities and Expectations:

Order Management

  • Place/process orders via EDI, NuOrder, NetSuite
  • Provide order confirmations to customers and process order revisions
  • Inform customers of product shortages & provide substitution suggestions, track backorders, notify customers of delays
  • Continuously communicate with the warehouse to ensure orders adhere to routing requirements and are shipped in a timely manner
  • AR Management: placing credit requests, collecting CC information, invoicing
  • Creation of Wholesale product data in NetSuite/NuOrder

Wholesale Customer Service

  • Regularly answer general wholesale customer questions via phone or email
  • Process returns and credit memos
  • Provide customers with product info, including UPC data, logo & photo imagery, product dimensions, and product copy
  • Provide onboarding documents to new accounts/oversee the onboarding process

Sales Team Support

  • Merchandise seasonal line sheets in NuOrder & continuously update ATS reports
  • Organize seasonal sample sets and ship samples to retailers and sales reps
  • Assist with organization and preparation for tradeshows

Required Skills and Qualifications:

  • Bachelor’s Degree in Business, or a related discipline
  • 3-4 years of wholesale experience
  • -Experience with EDI, ERP, & B2B systems (Preferably NuOrder, NetSuite, SPS, CloudExtend)
  • -Entrepreneurial, autonomous, team player, positive, self-driven, able to multi-task
  • -Strong communicator in person, over the phone, and via email
  • -Passionate about our brands and missions!