Director of Therapist Success
Jukebox Health
Remote
Posted on Jan 18, 2025
At Jukebox Health, our mission is to empower everyone to live safer, healthier, more independent lives at home. We partner with health plans to make homes safer and more accessible for older adults and high-needs populations. We achieve this by combining technology with networks of clinicians, suppliers, and installers to deliver personalized home modifications and environmental supports nationwide. Founded by experienced entrepreneurs, Jukebox Health is a fast growing healthcare services company backed by top venture capital firms and The Home Depot.
We are seeking an experienced provider practice manager to help develop Jukebox Health's national network of occupational therapists and other clinicians. In this critical role, you will be responsible for training, onboarding, and providing day-to-day administrative support to clinicians in the Jukebox Health network.
- Department
- Operations
- Employment Type
- Full Time
- Location
- Remote
- Workplace type
- Fully remote
- Compensation
- $80,000 - $100,000 / year
Key Responsibilities
- Responsible for building OT payroll processes, ensuring OT’s submit timesheets and work w/ finance team to ensure OT’s are paid in a timely manner
- Work with finance team to manage P&L accounting for clinical entities
- Work with outsourced credentialing and contracting teams to ensure OT’s are appropriately licensed, their licenses remiain active, and that OT’s are credentialled into the networks of our payer partners
- Work with contracted biller to manage RCM process
- Work with network team to ensure OT’s are being appropriately onboarded,
- Work w/the interim clinical director to build a training program that aligns with clinical best practices and meets operational needs
- Manage team of Sr. OT’s to conduct documentation reviews and ensure a quality management system for clinical work
- Work with partner success team to document partner-specific assessment requirements and ensure OT assessments achieve these requirements
- Work with IT lead to ensure OT’s receive appropriate IT support
- Develop a system to ensure feedback from OT network is funneled to the product/technology teams for improvements
Skills, Knowledge and Expertise
- 3-5 years working in a digital health company with a provider network
- Experience developing systems/processes in an environment where they previously did not exist
- Exposure to clinical billing, credentialing, and practice administration
- Strategic thinker with a hands-on, execution-oriented approach
- Excellent communication and interpersonal skills, with the ability to build relationships at all levels
Benefits
- Opportunity to build a new category leader in healthcare services
- Competitive compensation including salary, stock options and benefits
- Collaborative, flexible work environment coupled with an uplifting culture
- Fully remote position
About Jukebox Health
Jukebox Health helps high-need populations, older adults and those living with disabilities thrive in their homes with common sense, cost-effective home modifications. We partner with payers, at-risk providers, long-term care providers and employers to deliver home safety interventions at scale, leveraging our enterprise-grade technology platform and networks of specially trained occupational therapists, accessibility product suppliers, and installers. The Company was founded by experienced entrepreneurs who have built businesses acquired by Angie’s List, Anthem, and Softbank and backed by top venture capital firms Primary Ventures, Mosaic, and Meridian Street Capital as well as Home Depot.
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